Change of heart? We are happy to issue store credit or exchange unused merchandise that is in the same condition as the time of purchase and in the original packaging. Receipt of sale is required.
We have a 14-day return policy. Unfortunately, we don’t offer store credit or exchanges after 14 days or if the merchandise shows signs of use, damage, or is missing parts not due to our error. We also cannot issue store credit for gift cards, personalized merchandise, or perishable goods. Only regular priced items may be issued store credit or exchanged. All marked down or flash sale items are final sale.
Local “in home delivery” items are final sale after the item has been delivered. Please be sure to inspect the item before scheduling delivery. Please let us know if you need a finish or fabric sample to take home and we will try to accommodate! We want to make sure you love your item before you bring it home.
All antiques are sold “as-is” we do our best to describe the condition. All antiques are final sale.
To return an item, please send (via traceable mail) the unused item(s) with the original receipt and packaging to:
GFD The Atelier
710 Halcyon Loop
Johns Island, SC
29455
Please note that return shipping charges are the purchaser’s responsibility unless the item received is incorrect or damaged. In that case, please contact us prior to sending the item back so we can provide you with a return shipping label and expedite your replacement order.
All original art, holiday, antiques, and lighting purchases are final sale.
All custom, special orders, and items which are on sale are final sale.
If you received an item that is damaged or defective, please email us at atelier@gracefrederickdesign.com. You must send photos of the damaged goods AND the packaging/box for your damage claim to be processed. Damages must be reported within 7 days of the delivery date, no exceptions.